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Written by Emily on May 15, 2023

ZippyAssist strengthens the biggest concern of vending customers – service. Its cutting-edge technology opens a connection between you and your customers, 24/7. It builds trust in self-service and unattended retail, driving up sales and retention. And it doesn’t take long before vending machine and micro-market users know about it. It turns a service issue into a chance to give great customer service! 

Keep reading to find out exactly what ZippyAssist is and its many benefits.

Speedy Customer Service

ZippyAssist is a mobile-first customer support and engagement platform. That means your customers can use their smartphones to reach out to you about the refreshment services in their breakroom. It is simple to use and provides the immediate support that your customers want. In other words, ZippyAssist builds trust and consumer confidence! 

Consider ZippyAssist Your Virtual Assistant

Simply by texting, customers can let you know what’s happening in the break room. ZippyAssist collects the info and reports it to you. Customers may ask for a new product. Or, they could send details about an issue keeping them from being able to buy. Whatever it is, ZippyAssist is there to make the exchange simple and positive.

Say Hello to “One-Click” Refunds

One of the best features of ZippyAssist is how easy it is to issue a refund. After all, stuck products and kiosk malfunctions happen. Customers get upset if their money isn’t returned fast. 

ZippyAssist makes it easy and simple to give a refund. Minutes after receiving a request for a refund, you can issue it using a mobile payment app. Give the user money via Paypal, Venmo (US only), Cheque/cash, or Zelle (coming soon). The refund happens in an instant, making the customer happy. 

Try ZippyAssist Yourself!

There’s no better way to see what it can do for your refreshment services company than try it yourself. Text: 1011 to 925-744-7770. You’ll be directed to a link that shows exactly what customers see. You can get help, give feedback, or even learn more about the features and benefits. 

Get ZippyAssist for Your Break Room Services Company 

Don’t let poor customer service be the reason any of your clients switch. Get ZippyAssist to show decision-makers you’ve invested in high-quality service. Plus, it’s a great tool to show facility managers and human resource professionals. Now they don’t need to deal with refunds, plus, it offers a better staff experience. That’s a winning combo. 

Don’t hesitate to boost sales and client retention. Reach out to VendCentral today about ZippyAssit. Contact us at (866) 699-8363 or visit us online.

Written by Emily on April 12, 2023

When it’s time for your vending company to create a new website there’s a lot to consider. After all, this is where facility managers and human resource managers learn about your company. The new website needs to showcase your brand identity and offer everything your current customers and prospects want to learn.

To get you started, here are some of our new vending website MUSTS.

Start With Services & Products

A clear message about what your vending company offers must be front and center. That means links for each service. In fact, each service should have at least one dedicated webpage. Focus on showing the service with great-looking custom pictures. Plus, include short descriptions that tell why the service is a benefit.

Enhance the User Experience

For business-to-business (B2B) websites like yours, it’s important to optimize the customer experience. Ensure information is up-to-date, links work, and most importantly, everything loads quickly. Nothing frustrates potential clients more than a website that takes several seconds to load (or never does).

It is also critical your new website displays well on a mobile device. Statista reports that 16% of B2B website traffic was from mobile in 2022. The number is growing, suggesting that mobile devices will be used more in the future. Don’t miss a sale because you’re counting on a desktop user! Ensure your website is mobile-optimized.

A New Vending Website Needs Custom Content

Your vending website needs to show who you are as a company. That means personalization. Be open to including photos of your team, warehouse, and the breakrooms you service. Having more than stock photos on your website will help decision-makers relate to your business. A great place to personalize is an About Us page, which can tell your company’s story.

On your new website, don’t forget to create a space for blogs. Writing a blog is a great way to highlight your vending business’ personality, showcase the breakroom services you offer, and help your search engine optimization (SEO).

Generate Leads With a New Vending Website

Your website acts as a sales tool 24/7. Ensure it’s seen by focusing on services and custom content that is full of SEO keywords. That way prospects in your area find your refreshment services company.

Need to know more about what makes a good vending website? Ask VendCentral, the convenience services industry’s digital marketing experts. We offer different levels of marketing support to match your need. Learn more about how one of our vending marketing programs can drive sales by contacting us at info@vendcentral.com or (866) 699-8363.