Online Ordering: Boosting Profits for Breakroom Operators
Christine / February 9, 2022
Gone are the days when placing an online order was considered a luxury. It is now an expectation for customers, including those in the refreshment services industry. But, online ordering not only makes it easy for OCS customers to order products where and when it’s convenient for them. It’s a legitimate way for breakroom operators to increase sales and cut operational costs.
That is why VendCentral recently teamed with Supply Wizards to help our clients add and promote online ordering capabilities. Supply Wizards specializes in the refreshment services industry. Their online ordering system is fast and easy to implement. Plus, it can function independently or seamlessly integrate with your existing vending management system.
Are you a breakroom operator interested in upgrading from taking orders via phone, email, and fax? Want to explore a streamlined, more reliable process? If so, read more to learn the many benefits Supply Wizards can provide.
A personalized experience for your customers
Supply Wizards allows you to customize your online store by individual customer account. Do you have a variety of pricing, payment terms, or product offerings in your contracts? No problem. Each customer has their own login to the online ordering platform and a unique experience based on their contract. You can even provide budget tracking in the system for customers who request it.
Increased order sizes
Online ordering not only increases customer satisfaction and loyalty. It can also boost sales by encouraging customers to order more. Supply Wizards builds an intuitive product recommendation feature into their platform. And the power of suggestive selling is real. Customers often add on recommended items or additional products available to them through the browse feature. Studies have shown that 52% of customers on the Supply Wizards ordering platform use these features. This means a bigger average order size for you. In fact, breakroom operators report an average order increase of 14% after implementing Supply Wizards for their OCS customers.
Influence over what’s purchased
In addition to the recommended products feature, the Supply Wizards platform includes dedicated space for promotional ads. VendCentral can work with you to design promotions that move slow sellers, introduce new products, or reward customers for buying more. For clients on select marketing programs, VendCentral can further promote these specials through exclusive website features, social media, or email campaigns.
Staffing shortages have become a significant pain point for breakroom operators. Keeping up with customer orders across various methods can be time-consuming, create bottlenecks in the system, and cause inaccuracies that lead to dissatisfied OCS customers. Supply Wizards streamlines order management for more efficient back-end operations. Orders can now be processed by your team with little to no manual effort. Breakroom operators using Supply Wizards report significant decreases in operational expenses – enough savings that the Supply Wizards system actually pays for itself.
Better inventory management
One of the biggest challenges for breakroom operators is efficiently managing their inventory. Supply Wizards seamlessly integrates into your existing vending management system. Once items are set as out of stock, they are automatically hidden from the customer’s view on the Supply Wizards ordering platform. They will not reappear on the ordering platform until they are acknowledged as back in your inventory.
An online ordering system can be a powerful addition to your website – loved by your existing customers and impressive to new prospects. With Supply Wizards, adding online ordering to your website is easy and completed in only a few short weeks. In the end, the only thing breakroom operators wish is that they had done it sooner. If you are ready to see the Supply Wizards ordering platform in action, VendCentral can help. We will arrange a quick demo and show you how we can help launch and promote your new online ordering capabilities. Contact us and our team will help you get started!